YMCA Batticaloa

VACANCY ANNOUNCEMENT
OFFICER – FRONT OFFICE

Department: Sustainable Resource Development (SRD)
Work Location: YMCA Batticaloa Guest House

YMCA Batticaloa invites applications from suitably qualified and service-oriented candidates for the position of Officer – Front Office at the YMCA Batticaloa Guest House.

KEY RESPONSIBILITIES

The successful candidate will be responsible for:

• Providing a friendly, professional, and first-class welcome and service to all guests.
• Managing guest registration, check-in and check-out procedures.
• Handling walk-in, telephone, WhatsApp, and online room bookings.
• Maintaining accurate booking, guest, key movement, cash, and other front-office records.
• Issuing official receipts and maintaining daily cash records.
• Responding professionally and promptly to guest inquiries, requests, and complaints.
• Providing accurate information regarding room rates, facilities, services, and Guest House policies.
• Monitoring room status, guest registers, and daily front-office operational checklists.
• Coordinating with housekeeping and other Guest House staff regarding room readiness and guest requirements.
• Safeguarding Guest House keys, cash, receipts, registers, equipment, and other assets.
• Reporting complaints, incidents, damages, operational issues, and irregularities promptly.
• Preparing daily front-office records and reporting bookings, occupancy, cancellations, and other relevant information.
• Supporting the effective implementation of YMCA Guest House policies and procedures.

QUALIFICATIONS & EXPERIENCE

Academic Qualifications

• G.C.E. Advanced Level (A/L) or equivalent.
• A Diploma or recognized qualification in Hospitality Management, Hotel Management, Tourism, Business Administration, Customer Service, or a related field will be an added advantage.

Professional Qualifications & Skills

• A recognized certificate/diploma in Front Office Operations, Hospitality, Hotel Management, Tourism, or Customer Service will be an advantage.
• Good knowledge of guest registration, reservations, check-in/check-out procedures, and customer service.
• Good computer literacy, including proficiency in Microsoft Office and good record-keeping skills.
• Ability to handle cash, issue receipts, and maintain accurate financial and operational records.
• Ability to use telephone, WhatsApp, and online booking platforms.
• Excellent communication and interpersonal skills.
• The ability to communicate effectively in Tamil and English is essential, while knowledge of Sinhala will be an added advantage.

Experience

• Minimum 1–2 years of relevant experience in front-office operations, hotel/Guest House operations, hospitality, reception, or customer service.
• Experience in handling reservations, guest registration, check-in/check-out, customer inquiries, complaints, cash, and daily records will be an advantage.
• Previous experience in a Hotel, Guest House, Tourism establishment, or similar service-oriented organization will be preferred.

Personal Attributes

The ideal candidate should demonstrate honesty, integrity, responsibility, punctuality, reliability, professional conduct, teamwork, and a strong customer-service orientation, with the ability to remain calm and professional when handling challenging situations.

Important: The successful candidate should be willing to work shifts, weekends, public holidays, and flexible working hours according to the Guest House duty roster.

How to Apply

Interested candidates are requested to submit their updated CV together with a brief cover letter indicating the position applied for.

Closing Date: 11th October 2026

Email/Address:
Email Address: hrymcabatti@gmail.com

Postal Address: General Secretary, YMCA, No. 26/4A, Boundary Road South, Batticaloa.

Contact: 0742174211

Only shortlisted candidates will be contacted for an interview.

Management YMCA Batticaloa.